Customer care

Terms of payment

Payments by: - credit / debit card - Paypal - bank transfer - cash on sight. Our prices include VAT. For each order, we issue a regular tax document. Purchases with VAT number: simply indicate the company name, registered office address, recipient code and VAT number in the order note.

Shipping, collection or home delivery?

We ship throughout Italy entrusting the goods to Bartolini or SDA couriers! Shipping is free with a minimum order of 100 euros. Shipping costs for orders of less than € 100 are € 7.00. (with a surcharge of € 2 for the islands) The collection in the store is obviously free. Choose and order the item you prefer from the online shop and pick it up when you want at our shop. In order to collect the item purchased online, it is necessary to go to the store with a valid identification document and the order summary email that can be printed or shown on your device to complete the delivery.

Delivery time

2/3 working days. After receiving the payment, the package will be shipped promptly. Below we will send you a confirmation e-mail and the tracking number.

Order delivery information

Customers are requested to check that the package is intact and undamaged before signing the courier receipt. If the package is tampered with, we ask you to sign with reserve and contact us immediately. If the package is not delivered for reasons that could be due to an incorrect address, the non-collection or the continuous absence of the buyer, the shipping / storage costs will be at your expense.

Return instructions

Customer satisfaction is our top priority. If you want to change or return an item you can do it without the right of withdrawal (Legislative Decree 206/05). Contact us at this address: info@ideasport.eu within 10 working days from the delivery date indicating your request and the following information: the item purchased, the date of purchase, receipt number, the reason for the replacement and the new item to be shipped or the variant in size or color of the purchased item. In the case of a return, the bank details or the preferred method for reimbursement must be indicated. You will receive an email with the confirmation and authorization for the replacement or return, in the latter case we will book with our courier the collection of the goods at the address you indicated. The costs for sending the return and for any return for replacement will be charged to the customer for a cost of € 7 per shipment. - The package must be re-packed, including its original packaging, the garment must never have been worn or washed and must include the original label and the fiscal document (in the case of a pair of shoes, the box is an integral part of the therefore the product must be returned intact to our warehouse) otherwise we will not be able to accept your return and make the refund. The product must be sent to Idea Sport - Via Pedrotti, 6 - Tirano. Upon arrival at our premises, the product will be examined to assess any damage caused by the customer or manufacturing defects. In case of return, the total price of the purchased item will be refunded, the shipping costs are not refundable. - The customer will be refunded within 5 working days from the return date by bank transfer. In the event that the return is necessary as a consequence of deliveries of non-compliant products (eg product other than the one ordered, defective goods) the cost of returning the return will be borne by Idea Sport; you will not suffer any further costs and the refund will be full.
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